Exin Exam VERISME Topic 1 Question 12 Discussion

Actual exam question for Exin's VERISME exam

Question #: 12
Topic #: 1

[All VERISME Questions]

What is the most important element of creating a service culture?

AEmpowering the employees to make decisions on their own

BMeasuring the service culture in order to identify improvement ideas

CShowing the consumer that they are valued by actions ratherthantelling them

DTraining employees and managers in good service behavior

Show Suggested Answer

Suggested Answer: B

by Chau at Mar 09, 2025, 09:05 PM

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