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Exin Exam SIAMP Topic 4 Question 17 Discussion
Topic #: 4
SIAMRUS has created a report that suggests moving to several contracted service providers and an external service integrator ZYX has decided to separate the services into providers for.
- hosting
- networks
- application development and support
- desktop and laptop support
In order to avoid reliance on single providers, the CEO wants to use two different providers for each of these types of services. The CEO also wants to ensure that the costs for the service integrator are as low as possible
It is clear that there is a single structure needed for the service integrator contract.
Which contract structure is the most appropriate for ZYX?
Governance Framework Design:
Establishing a comprehensive governance framework is crucial for the success of the SIAM transition project.
Inclusive Working Group:
A working group that includes representation from all ZYX divisions ensures that the governance framework is inclusive and considers the needs and perspectives of all stakeholders.
This collaborative approach fosters buy-in and alignment across the organization.
Review and Define Framework:
The working group should begin by reviewing existing policies and practices to identify areas that need to be aligned with the new SIAM model.
They will then define a framework that includes policies, standards, processes, roles, and structural elements necessary for effective governance.
Benefits:
This method ensures that the governance framework is well-rounded, comprehensive, and tailored to the specific needs of ZYX.
SIAM Professional Body of Knowledge (BoK), Chapter on Governance Framework
ITIL 4: Direct, Plan and Improve (DPI), Section on Governance
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