Exin Exam SIAMP Topic 4 Question 15 Discussion

Actual exam question for Exin's SIAMP exam

Question #: 15
Topic #: 4

Project NEWGEN is in the Implementation stage. OUTSCO and ZYXD are service providers. ZYXD is still managed by ZYXS.

Services provided by OUTSCO and ZYXD are not performing as expected due to poor conformance with expected processes and behaviors.

What are the most important activities to resolve performance issues?

A- Assess the communication provided by the SIAM staff and the status of the training roll out of OUTSCO and ZYXD - Monitor the alignment of providers' incentives
. Assign corrective actions to OUTSCO and ZYXD and measure the trend of performance improvements.

BApply service level credits if performance does not improve
. Deliver a SIAM management oversight capability to control the delivery of the OUTSCO and ZYXD

CImplement direct subcontractor reporting to minimize impact on other suppliers
- Implement quick fixes to resolve transitional issues and move on to important things

DEnsure OUTSCO and ZYXD executives have committed to alion to this approach

Show Suggested Answer

Suggested Answer: A

Purpose of the Consultation Group:

The group is formed to manage the transition of staff from the current operational model to the future SIAM model.

Key Participants:

HR expertise is essential for understanding and managing the people aspects of the transition.

Representatives from across ZYX and the providers ensure that multiple perspectives and insights are considered, facilitating a holistic approach.

Skills and Abilities:

Members should have the skills to communicate and 'sell the ideas' effectively to gain staff buy-in and reduce resistance to change.

Including representatives with these skills ensures the effective dissemination of information and support for the transition.

External Expertise:

If necessary, supplementing the group with external contractors who have specialist expertise in organizational change management can provide additional support and insights.

SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management

ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management

by Carma at Sep 13, 2024, 08:15 PM

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Skye

2 days ago

I think the most important activities to resolve performance issues are to assess communication and monitor alignment of providers' incentives.

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