Exin Exam SIAMP Topic 4 Question 15 Discussion

Actual exam question for Exin's SIAMP exam

Question #: 15
Topic #: 4

ZYX has started the SIAM transition project The project team has recognized that a major factor to success will be managing people through the transition from the current operational model to the future SIAM model. It has been decided to create a dedicated consultation group to formulate the best approach to supporting the staff

Who should best be included in the consultation group?

APeople with HR expertise, and representatives from across ZYX and the providers with the skills and ability to 'sell the ideas' The group needs to represent multiple functions, and could be supplemented with specialist expertise from external contractors.

BSenior representatives from the management boards of all ZYX organizations and their current service providers should form the consultation group This would ensure fair representation for all parties. They would cascade information to the affected staff.

CThere is not enough capability to form the group from the existing resources An external organization should be engaged to provide specialists in organizational change management. They would undertake all of the necessary activities throughout the transition.

DZYXS should be used to form the group as they have well documented processes, job descriptions and skills profiles. Using their expertise to define the future requirements for the SIAM model will enable all staff to understand what will be expected from them

Show Suggested Answer

Suggested Answer: A

Purpose of the Consultation Group:

The group is formed to manage the transition of staff from the current operational model to the future SIAM model.

Key Participants:

HR expertise is essential for understanding and managing the people aspects of the transition.

Representatives from across ZYX and the providers ensure that multiple perspectives and insights are considered, facilitating a holistic approach.

Skills and Abilities:

Members should have the skills to communicate and 'sell the ideas' effectively to gain staff buy-in and reduce resistance to change.

Including representatives with these skills ensures the effective dissemination of information and support for the transition.

External Expertise:

If necessary, supplementing the group with external contractors who have specialist expertise in organizational change management can provide additional support and insights.

SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management

ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management

by Carma at Sep 13, 2024, 08:15 PM

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Jovita

14 days ago

Wait, SIAM? I thought we were talking about SPAM. I'm all about that consultation group, as long as they're bringing sandwiches.

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Mari

22 days ago

Option D is intriguing, but I'm worried that relying too heavily on ZYXS could make the process feel a bit too impersonal for the staff.

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Jesus

1 months ago

This is a tough one. I like the idea of bringing in external change management experts in Option C, but I'm not sure if that's the best use of resources.

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Val

1 months ago

I see your points, but I personally think D) is the most practical choice. Using ZYXS's expertise to define the future requirements for the SIAM model seems like a solid plan.

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Royce

1 months ago

Hmm, I don't know. Option B looks like it could work, but I'm not sure if the senior management teams really have the right pulse on the ground-level staff.

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Johnson

5 days ago

D) ZYXS should be used to form the group as they have well documented processes, job descriptions and skills profiles. Using their expertise to define the future requirements for the SIAM model will enable all staff to understand what will be expected from them

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Stephaine

6 days ago

Hmm, I see your point. Maybe a combination of internal and external expertise could be the best approach.

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Raina

12 days ago

C) There is not enough capability to form the group from the existing resources An external organization should be engaged to provide specialists in organizational change management. They would undertake all of the necessary activities throughout the transition.

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Dell

13 days ago

A) People with HR expertise, and representatives from across ZYX and the providers with the skills and ability to 'sell the ideas' The group needs to represent multiple functions, and could be supplemented with specialist expertise from external contractors.

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Francesco

1 months ago

I disagree, I believe C) is the way to go. Bringing in external specialists in organizational change management will provide the necessary expertise for a successful transition.

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Annett

1 months ago

Option A seems the way to go. Gotta have that HR expertise and cross-functional representation to really understand the staff's needs during this transition.

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Madonna

21 days ago

Option A does sound like the best approach. Having a diverse group with HR expertise will definitely help in understanding and supporting the staff through the transition.

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Sherron

24 days ago

B) Senior representatives from the management boards of all ZYX organizations and their current service providers should form the consultation group This would ensure fair representation for all parties. They would cascade information to the affected staff.

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Graciela

25 days ago

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Ernestine

2 months ago

I think A) is the best option. Having people with HR expertise and representatives from different areas will ensure a well-rounded approach.

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