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Exin Exam SIAMF Topic 4 Question 4 Discussion

Actual exam question for Exin's SIAMF exam
Question #: 4
Topic #: 4
[All SIAMF Questions]

The service desk for a particular SIAM ecosystem is provided by an internal service provider.

Who is responsible for managing the performance of the service desk against their service targets?

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Suggested Answer: D

by Allene at May 08, 2022, 07:05 PM

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Gladys
4 days ago
I feel like the customer organization has some oversight, but the internal service provider should handle the day-to-day performance targets.
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Reita
10 days ago
My initial thought is that the record type of the Opportunity records may have been changed, preventing the user from accessing them. But I'll double-check the other options as well.
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Marylin
13 days ago
I'm not sure about this one. I'll need to review the recommended Oracle configuration to see how it compares to the Micro instance specs.
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Taryn
16 days ago
Okay, I've got this. The best approach here is to discuss the situation with the engagement supervisor first, to determine if fraud investigation experts are needed. That way, you can make sure the matter is handled properly and thoroughly.
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