Exin Exam MOFF.EN Topic 8 Question 34 Discussion

Actual exam question for Exin's MOFF.EN exam

Question #: 34
Topic #: 8

Which of the following is a key objective of the Service Level Management Service Management Function (SMF)?

Aformalizing Operational Level Agreements (OLAs)

Bproviding primary liaison and customer service to the IT user community

Cproviding the mechanism for setting clear expectations about the service being delivered

Dsatisfying customers by ensuring that the Operations department meets the customers' demands

Show Suggested Answer

Suggested Answer: C

by Terrilyn at May 08, 2022, 02:28 PM

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