Exin Exam ITSM20FB Topic 8 Question 48 Discussion

Actual exam question for Exin's ITSM20FB exam

Question #: 48
Topic #: 8

A company decides to apply the principle of continual improvement. Which action would result from this decision?

AAnalyze and evaluate the existing situation to identify areas for improvement

BAnalyze customer satisfaction and identify resulting actions

CReview the Service Management System at least annual

DStart an internal service organization evaluation

Show Suggested Answer

Suggested Answer: A

by Dottie at May 09, 2022, 07:26 PM

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