Exin Exam ITSM20FB Topic 5 Question 54 Discussion

Actual exam question for Exin's ITSM20FB exam

Question #: 54
Topic #: 5

What is meant by the Urgency of an Incident?

Athe degree to which the solution of an incident tolerates delay

Bthe degree to which the incident gives rise to a deviation from the normal service level

Cthe time needed by IT Services to resolve the incident

Dthe relative importance of the incidents when handling them

Show Suggested Answer

Suggested Answer: A

by Nieves at Aug 01, 2022, 08:33 PM

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