Exin Exam ITSM20FB Topic 4 Question 43 Discussion

Actual exam question for Exin's ITSM20FB exam

Question #: 43
Topic #: 4

One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?

AError Control

BIdentification of root causes

CProactive Problem Management

DProblem Control

Show Suggested Answer

Suggested Answer: C

by Graciela at May 06, 2022, 10:58 AM

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