Exin Exam ITSM20FB Topic 3 Question 1 Discussion

Actual exam question for Exin's ITSM20FB exam

Question #: 1
Topic #: 3

Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

ADocumentation should be kept at least five years for auditing purposes.

BDocumentation should be protected from damage due to IT related disasters.

CDocumentation should be stored at a central place and be only accessible via procedures

DDocumentation should refer to the requirements of ISO/EC 20000 for audit purposes.

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Suggested Answer: B

by Oretha at May 04, 2022, 06:50 PM

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