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Exin Exam ITSM20F.EN Topic 9 Question 92 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 92
Topic #: 9
[All ITSM20F.EN Questions]

For which type of organizations is ISO/IEC 20000 appropriate for use?

Show Suggested Answer Hide Answer
Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.


by Therese at Jun 29, 2024, 05:57 AM

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Ciara
7 months ago
Option C for sure. Gotta get that certification to impress the clients!
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Lettie
6 months ago
I think it's worth the investment to pursue ISO/IEC 20000 certification.
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Laurena
6 months ago
It's a great way to differentiate ourselves from the competition.
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Erasmo
6 months ago
Definitely, it shows that we are committed to providing quality services.
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Stevie
6 months ago
I agree, getting that certification can really boost our credibility.
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Pamella
7 months ago
I'll go with Option B. Showing customer alignment is the whole point of this standard.
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Renea
7 months ago
Option D is just silly. Tool vendors don't need to certify the Service Provider's processes.
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Lawana
6 months ago
C) for organizations wishing to certify their services
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Chau
6 months ago
B) for organizations which need to demonstrate alignment to customer requirements
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Beula
6 months ago
A) for organizations to confirm that all of the ITIL guidelines have been implemented
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Elliott
6 months ago
C) for organizations wishing to certify their services
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Nell
7 months ago
B) for organizations which need to demonstrate alignment to customer requirements
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Santos
7 months ago
A) for organizations to confirm that all of the ITIL guidelines have been implemented
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Ruby
7 months ago
Option A? Really? ITIL and ISO/IEC 20000 are separate frameworks, not the same thing.
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Floyd
7 months ago
I think Option C is the way to go. Certifying your services is a key benefit of implementing ISO/IEC 20000.
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Arminda
7 months ago
Definitely, it shows that we are committed to providing quality services.
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Jina
7 months ago
I agree, getting certified can really boost credibility.
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Melinda
8 months ago
I think it's not just about certification, but also about meeting customer needs. So, B and C both make sense.
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Lashaunda
8 months ago
Option B seems to be the most relevant here. ISO/IEC 20000 is all about aligning IT services with customer needs.
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Van
7 months ago
Yes, demonstrating alignment to customer requirements is a key aspect of this standard.
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Weldon
7 months ago
I agree, option B is definitely the most relevant for ISO/IEC 20000.
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Lashunda
8 months ago
I believe it's also for organizations which need to show alignment to customer requirements.
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Alex
8 months ago
I agree with Kristel. It helps organizations demonstrate their commitment to service quality.
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Kristel
8 months ago
I think ISO/IEC 20000 is appropriate for organizations wishing to certify their services.
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