Exin Exam ITSM20F.EN Topic 9 Question 86 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 86
Topic #: 9

What is the definition of Availability?

Aa record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change

Ba snapshot of the state of a service or individual Configuration Item (CI) at a point in time

Cany event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service

Dthe ability of a component or service to perform its required function at a stated instant or over a stated period of time

Show Suggested Answer

Suggested Answer: A

A . Correct. The objective is to ensure the service provider has sufficient Capacity to meet the current and future agreed demands of the Customer's business needs.

B . Incorrect. There is no objective to meet all demands but to meet agreed demands.

C . Incorrect. There is no specific mention of development and operational requirements.

D . Incorrect. The objective is to provide sufficient Capacity to meet current demands but also agreed future demands.

by Filiberto at Apr 24, 2024, 05:03 AM

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Barney

1 months ago

Ooh, tricky one. I'm leaning towards D. It just sounds the most comprehensive to me. Oh, and Linette? Your internet must be down again, huh?

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Douglass

1 months ago

Availability, huh? I bet that's the one thing my internet provider doesn't have. Anyway, I'm pretty sure the right answer is D.

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Yun

11 days ago

Exactly, it's important for services to have good availability to avoid interruptions.

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Lisbeth

13 days ago

So, it's basically about how reliable something is at doing what it's supposed to do.

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Herminia

26 days ago

Yeah, Availability is all about the ability of a component or service to perform its required function.

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Geoffrey

1 months ago

I think you're right, D sounds like the definition of Availability.

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Narcisa

2 months ago

Ha! Availability? More like 'Unreliability' these days. But seriously, I think the correct answer is D. Gotta love those ITIL definitions.

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Nicolette

17 days ago

Definitely, downtime can be a real headache for both users and IT teams.

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Gregg

24 days ago

Yeah, it's all about making sure everything is up and running when it's needed.

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Kaycee

27 days ago

I agree, D is the correct answer. Availability is crucial for IT services.

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Linette

2 months ago

I'm going with D. The ability of a component or service to perform its function at a specific time or over a period of time. That seems to capture the essence of availability.

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Jarvis

10 days ago

I'm going with D. The ability of a component or service to perform its function at a specific time or over a period of time. That seems to capture the essence of availability.

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Reta

13 days ago

D) the ability of a component or service to perform its required function at a stated instant or over a stated period of time

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Cathern

15 days ago

C) any event which is not part of the standard operation of a service and which causes or may cause an interruption to, or a reduction in, the quality of that service

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Dortha

1 months ago

B) a snapshot of the state of a service or individual Configuration Item (CI) at a point in time

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Mel

1 months ago

A) a record containing details of which Configuration Items (CIs) are affected and how they are affected by an authorized Change

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Kyoko

2 months ago

Hmm, I think the definition of Availability is C. Any event that causes an interruption or reduction in service quality. Sounds like a pretty good fit to me.

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Galen

3 months ago

I'm not sure, but I think option B) a snapshot of the state of a service at a point in time could also be a definition of Availability.

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Dusti

3 months ago

I agree with William, option D makes sense because it's about the ability of a service to function properly.

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William

3 months ago

I think the definition of Availability is D) the ability of a component or service to perform its required function at a stated instant or over a stated period of time.

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