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Exin Exam ITSM20F.EN Topic 9 Question 73 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 73
Topic #: 9
[All ITSM20F.EN Questions]

What is the objective of IT Service Management?

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Suggested Answer: C

A . Incorrect. The customer services will be more than critical services.

B . Incorrect. The services are not guaranteed, the service is simply being provided.

C . Correct. The focus for IT Service Management needs to be on agreed business requirements.

D . Incorrect. The customers may not require ''maximum'' levels.


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