Exin Exam ITSM20F.EN Topic 9 Question 5 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 5
Topic #: 9

Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?

Aa decision taking group

Bthe Change Advisory Board (CAB)

Cthe senior customer representative

Dthe service managers

Show Suggested Answer

Suggested Answer: A

A . Correct. The standard states that the Senior Responsible Owner should be supported by a decision taking group with sufficient authority to define policy and to enforce decisions.

B . Incorrect. The Change Advisory Board is an important group with a specific function which is not as wide as the management system.

C . Incorrect. The senior customer representative may provide input to requirements for the management system but will not be responsible for its delivery.

D . Incorrect. The service managers will implement the management system that is the responsibility of the Senior Responsible Owner.

by Wilda at May 03, 2022, 11:07 PM

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