Exin Exam ITSM20F.EN Topic 9 Question 106 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 106
Topic #: 9

[All ITSM20F.EN Questions]

What is required to be included in proposals for new or changed services according to ISO/IEC 20000?

Aan updated Operational Level Agreement

Bcost, organizational, technical and commercial impact

Cthe policies, plans and procedures of each process or set of processes

Dthe Service Management plan

Show Suggested Answer

Suggested Answer: B

A . Incorrect. This is not relevant.

B . Correct. This is part of the standard.

C . Incorrect. Documenting these documents is part of Do, revising is part of Act (in de PDCAmethodology). This is no part of the proposals for new or changed services.

D . Incorrect. This plan is much broader than only new or changed services.

by Sylvie at Jan 12, 2025, 09:44 AM

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Twana

10 days ago

Option B sounds like the most comprehensive approach. Gotta cover all the bases, you know?

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Ruthann

13 days ago

I think we need to include cost, organizational, technical and commercial impact in our proposals.

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