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Exin Exam ITSM20F.EN Topic 9 Question 106 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 106
Topic #: 9
[All ITSM20F.EN Questions]

What is required to be included in proposals for new or changed services according to ISO/IEC 20000?

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Suggested Answer: B

A . Incorrect. This is not relevant.

B . Correct. This is part of the standard.

C . Incorrect. Documenting these documents is part of Do, revising is part of Act (in de PDCAmethodology). This is no part of the proposals for new or changed services.

D . Incorrect. This plan is much broader than only new or changed services.


by Sylvie at Jan 12, 2025, 09:44 AM

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Vallie
15 days ago
Option B, because 'impact' is the key word here. Gotta think like a service management ninja, am I right?
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Carlene
19 days ago
I'm no ISO/IEC expert, but B seems to cover all the important bases. Time to impress the examiners!
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Audry
22 days ago
Hmm, I'm torn between B and D. Maybe I should just roll the dice and hope for the best. *chuckles*
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Tu
4 days ago
I agree, but D is also important to have a comprehensive plan in place.
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Rochell
17 days ago
I think B is the safer choice. It covers all the necessary aspects.
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Rebbecca
24 days ago
Don't forget about the Service Management plan as well. It's crucial for the success of the new or changed services.
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Belen
26 days ago
Yes, that's important to consider. We also need to include the policies, plans and procedures of each process or set of processes.
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Stephaine
1 months ago
I'd go with C. The policies and procedures are the foundation for any new or changed service, am I right?
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Tenesha
14 days ago
Agreed, having all the necessary information like cost and impact is key for successful proposals.
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Stevie
15 days ago
I think including the Service Management plan is also important for proposals.
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Tesha
20 days ago
Yes, you're right. The policies and procedures are crucial for new services.
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Twana
1 months ago
Option B sounds like the most comprehensive approach. Gotta cover all the bases, you know?
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Heike
3 days ago
Option B sounds like the most comprehensive approach. Gotta cover all the bases, you know?
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Mari
5 days ago
D) the Service Management plan
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Leana
7 days ago
C) the policies, plans and procedures of each process or set of processes
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Hailey
13 days ago
C) the policies, plans and procedures of each process or set of processes
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Madalyn
13 days ago
B) cost, organizational, technical and commercial impact
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Tawna
17 days ago
B) cost, organizational, technical and commercial impact
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Rocco
26 days ago
A) an updated Operational Level Agreement
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Hyman
26 days ago
A) an updated Operational Level Agreement
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Ruthann
1 months ago
I think we need to include cost, organizational, technical and commercial impact in our proposals.
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