Exin Exam ITSM20F.EN Topic 9 Question 101 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 101
Topic #: 9

Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?

AMajor Incident

BService improvement activities

CSystem Lifecycle Management

DUrgent Change

Show Suggested Answer

Suggested Answer: B

A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.

B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.

C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.

D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.

by Zoila at Sep 18, 2024, 03:24 AM

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Minna

3 months ago

Well, this is a no-brainer. The answer is obviously A) Major Incident. Those are like the rock stars of service changes, and they definitely need to be in the plan. *drops mic*

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Stephaine

3 months ago

User 3: Agreed, they can really shake things up in the service management plan.

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Ligia

3 months ago

User 2: Yeah, major incidents are definitely a big deal.

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Yaeko

3 months ago

Major Incident

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Lai

4 months ago

I believe Urgent Change can also trigger a service change, especially if it's critical to the service delivery.

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Burma

4 months ago

I agree with Rodolfo, a Major Incident can definitely require a change in the Service Management plan.

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Malcom

4 months ago

I'd say C) System Lifecycle Management. Changes to the system's lifecycle would definitely impact the Service Management plan. Plus, it's the most technical-sounding answer, so it must be right!

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Makeda

2 months ago

True, but B) Service improvement activities could also lead to changes in the Service Management plan.

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Jenise

2 months ago

I agree, but D) Urgent Change could also be a trigger that requires immediate attention.

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Mabel

3 months ago

I think A) Major Incident could also trigger a service change that needs to be addressed.

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Talia

4 months ago

Hmm, I'm torn between B) and D). Maybe I'll just ask the exam proctor to flip a coin for me. 50/50 chance of getting it right!

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Rex

4 months ago

Ah, tricky one! I'm going to go with D) Urgent Change. Those need to be handled quickly, so they should be part of the plan.

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Chauncey

4 months ago

I think the answer is B) Service improvement activities. Changes to improve the service would definitely need to be catered for in the Service Management plan.

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Gaynell

3 months ago

Urgent changes should also be considered in the Service Management plan to ensure smooth operations.

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Leonie

3 months ago

Major incidents can also trigger a service change that needs to be addressed in the Service Management plan.

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Alfred

3 months ago

I agree, service improvement activities can trigger a service change that needs to be planned for.

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Kathrine

3 months ago

I think the answer is B) Service improvement activities. Changes to improve the service would definitely need to be catered for in the Service Management plan.

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Rodolfo

4 months ago

I think a Major Incident can trigger a service change.

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