Exin Exam ITSM20F.EN Topic 8 Question 12 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 12
Topic #: 8

[All ITSM20F.EN Questions]

What is the correct way to make a change to a contract as a result of a major review of an authorized contract?

Athrough the Business Relationship Management process

Bthrough the Change Management process

Cthrough the Customer representative

Dthrough the Supplier Management process

Show Suggested Answer

Suggested Answer: B

A . Incorrect. The Business Relationship Management process is responsible for setting up service review meetings to discuss changes to the service scope, SLA, contract etc. Changes to the contract(s) resulting from these meetings will be subject to the Change Management process.

B . Correct. Any changes to the contract shall be subject to the Change Management process.

C . Incorrect. These representatives will be involved via other processes (e.g. Business Relationship Management process).

D . Incorrect. Supplier Management is responsible for having a process in place for a major review of the contract. Any changes to the contract shall be subject to the Change Management process.

by Lashon at May 04, 2022, 06:56 AM

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