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Exin ITSM20F.EN Exam - Topic 8 Question 12 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 12
Topic #: 8
[All ITSM20F.EN Questions]

What is the correct way to make a change to a contract as a result of a major review of an authorized contract?

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Suggested Answer: B

A . Incorrect. The Business Relationship Management process is responsible for setting up service review meetings to discuss changes to the service scope, SLA, contract etc. Changes to the contract(s) resulting from these meetings will be subject to the Change Management process.

B . Correct. Any changes to the contract shall be subject to the Change Management process.

C . Incorrect. These representatives will be involved via other processes (e.g. Business Relationship Management process).

D . Incorrect. Supplier Management is responsible for having a process in place for a major review of the contract. Any changes to the contract shall be subject to the Change Management process.


by Lashon at May 04, 2022, 06:56 AM

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Gayla
4 months ago
Seems like a no-brainer, but I’m not so sure about the details.
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Deja
4 months ago
Wait, can you really change a contract just like that?
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Vallie
5 months ago
I thought it was the Business Relationship Management process.
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Viola
5 months ago
I disagree, it should be through the Supplier Management process.
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Tracie
5 months ago
Definitely through the Change Management process!
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Maile
5 months ago
I thought the Supplier Management process was more about managing relationships rather than making contract changes. I'm leaning towards Change Management.
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Pearlene
5 months ago
I feel like the Customer representative might be involved, but it seems more like a communication role than a process for making changes.
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Lauran
5 months ago
I think we discussed the Change Management process in class, but I'm not entirely sure if it's the right answer here.
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Becky
5 months ago
I remember a practice question that mentioned the Business Relationship Management process, but I can't recall the details.
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Chau
5 months ago
Hmm, I'm a bit unsure about this one. I know custom reports have some special features, but I'll have to think through each option to make sure I get the right 3.
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Maia
5 months ago
Hmm, I'm not totally sure about this one. I'll have to think it through carefully before answering.
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Marsha
5 months ago
Hmm, I'm a bit unsure about this one. I need to make sure I fully grasp the difference between physical and technological infrastructure services.
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