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Exin Exam ITSM20F.EN Topic 8 Question 102 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 102
Topic #: 8
[All ITSM20F.EN Questions]

What is the objective of the Service Continuity and Availability Management processes?

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Suggested Answer: C

A . Incorrect. Effective communication is not the objective of the process Service Continuity and Availability Management. It is more relevant to Service Reporting.

B . Incorrect. Managing levels of service is the objective of the Service Level Management process.

C . Correct. This is the objective of the Service Continuity and Availability Management processes.

D . Incorrect. Service Continuity and Availability Management is a process between a supplier and a Customer. Not between a supplier and a provider.


by Tori at Sep 18, 2024, 12:16 PM

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Gennie
4 months ago
I dunno, man. Isn't the whole thing just a big game of keeping everyone happy? Option A could be the way to go, if you ask me.
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Claudia
3 months ago
I see your point, but I still think option A is the way to go. Effective communication towards customers is key to keeping everyone happy.
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Staci
4 months ago
I agree, option C seems to be the most accurate. We have to ensure that our service continuity and availability commitments are met in all circumstances.
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Luz
4 months ago
I think option B is the best choice. We need to make sure we can meet our service commitments to customers no matter what.
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Edda
5 months ago
I believe option C is the correct answer because it specifically mentions Service Continuity and Availability commitments to Customers.
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Jean
5 months ago
Hmm, I'm not sure. Shouldn't we be worried about the providers too? Option D might be the way to go.
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Hector
4 months ago
Brice: I see your point, but I still think Option C is more aligned with the objective.
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Barney
4 months ago
User 3: But what about the providers? Maybe we should consider Option D.
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Brice
4 months ago
Yeah, I agree. Option C seems like the best choice.
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Tamra
4 months ago
I think we should focus on meeting commitments to Customers.
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Mignon
5 months ago
I agree with Lajuana. It's important to have a plan in place to maintain service continuity and availability for customers.
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Lajuana
5 months ago
I think the objective is to ensure that agreed levels of service commitments to Customers can be met in all circumstances.
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Rebecka
5 months ago
Well, now, I thought the whole point was to keep those pesky customers happy no matter what. Option B seems to capture that nicely.
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Sheron
4 months ago
Nelida: Exactly, that's the objective of Service Continuity and Availability Management processes.
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Justine
4 months ago
Definitely, we need to prioritize meeting customer needs in all circumstances.
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Nelida
4 months ago
Option B makes sense, ensuring service commitments are met no matter what.
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Carli
5 months ago
I agree, keeping the customers happy is key.
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Elouise
5 months ago
Option C sounds about right. Ensuring that agreed service continuity and availability commitments to customers are met in all circumstances is the key objective, isn't it?
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Yolando
5 months ago
It's important to ensure that customers' service continuity and availability commitments are met in all situations.
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Virgie
5 months ago
Yes, you're correct. Option C is the objective of Service Continuity and Availability Management processes.
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