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Exin Exam ITSM20F.EN Topic 6 Question 98 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 98
Topic #: 6
[All ITSM20F.EN Questions]

What is required to be included in proposals for new or changed services according to ISO/IEC 20000?

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Suggested Answer: B

A . Incorrect. This is not relevant.

B . Correct. This is part of the standard.

C . Incorrect. Documenting these documents is part of Do, revising is part of Act (in de PDCAmethodology). This is no part of the proposals for new or changed services.

D . Incorrect. This plan is much broader than only new or changed services.


by Teri at Sep 15, 2024, 07:04 AM

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Rosalind
2 months ago
Hmm, B) looks good, but I bet you could throw in a joke about the 'commercial impact' being 'making the boss happy' and still be technically correct.
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Joaquin
1 months ago
D) the Service Management plan
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Reed
2 months ago
C) the policies, plans and procedures of each process or set of processes
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Lezlie
2 months ago
A) an updated Operational Level Agreement
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Louisa
2 months ago
B) is the answer for me. Gotta consider all those impacts if you want a solid proposal, am I right?
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Eleni
3 months ago
I believe we also need to include the policies, plans and procedures of each process in the proposals.
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Doug
3 months ago
I think C) is the way to go - you need to outline the processes, policies, and procedures involved.
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Ona
2 months ago
An updated Operational Level Agreement should definitely be included as well.
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Josefa
2 months ago
I think it's also important to consider the cost, organizational, technical, and commercial impact.
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Jackie
2 months ago
Yes, I agree. Including the policies, plans, and procedures of each process is crucial.
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Terrilyn
3 months ago
I agree with you, Lucille. It's important to consider the impact of new services.
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Cherry
3 months ago
D) The Service Management plan is crucial, can't see how you'd propose a new service without it.
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Lanie
1 months ago
D) the Service Management plan
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Cecily
2 months ago
C) the policies, plans and procedures of each process or set of processes
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Daniel
2 months ago
B) cost, organizational, technical and commercial impact
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Providencia
2 months ago
A) an updated Operational Level Agreement
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Lucille
3 months ago
I think we need to include cost, organizational, technical and commercial impact in the proposals.
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Renea
3 months ago
B) seems like the most comprehensive answer, covering all the key aspects.
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Allene
2 months ago
D) the Service Management plan
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Starr
2 months ago
C) the policies, plans and procedures of each process or set of processes
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Kendra
3 months ago
B) cost, organizational, technical and commercial impact
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Ivan
3 months ago
B) cost, organizational, technical and commercial impact
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Claribel
3 months ago
A) an updated Operational Level Agreement
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Kiera
3 months ago
A) an updated Operational Level Agreement
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