Exin Exam ITSM20F.EN Topic 6 Question 98 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 98
Topic #: 6

[All ITSM20F.EN Questions]

What is required to be included in proposals for new or changed services according to ISO/IEC 20000?

Aan updated Operational Level Agreement

Bcost, organizational, technical and commercial impact

Cthe policies, plans and procedures of each process or set of processes

Dthe Service Management plan

Show Suggested Answer

Suggested Answer: B

A . Incorrect. This is not relevant.

B . Correct. This is part of the standard.

C . Incorrect. Documenting these documents is part of Do, revising is part of Act (in de PDCAmethodology). This is no part of the proposals for new or changed services.

D . Incorrect. This plan is much broader than only new or changed services.

by Teri at Sep 15, 2024, 07:04 AM

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Rosalind

4 months ago

Hmm, B) looks good, but I bet you could throw in a joke about the 'commercial impact' being 'making the boss happy' and still be technically correct.

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Joaquin

3 months ago

D) the Service Management plan

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Reed

4 months ago

C) the policies, plans and procedures of each process or set of processes

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Lezlie

4 months ago

A) an updated Operational Level Agreement

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Louisa

5 months ago

B) is the answer for me. Gotta consider all those impacts if you want a solid proposal, am I right?

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Eleni

5 months ago

I believe we also need to include the policies, plans and procedures of each process in the proposals.

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Doug

5 months ago

I think C) is the way to go - you need to outline the processes, policies, and procedures involved.

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Ona

4 months ago

An updated Operational Level Agreement should definitely be included as well.

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Josefa

4 months ago

I think it's also important to consider the cost, organizational, technical, and commercial impact.

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Jackie

4 months ago

Yes, I agree. Including the policies, plans, and procedures of each process is crucial.

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Terrilyn

5 months ago

I agree with you, Lucille. It's important to consider the impact of new services.

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Cherry

5 months ago

D) The Service Management plan is crucial, can't see how you'd propose a new service without it.

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Lanie

4 months ago

D) the Service Management plan

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Cecily

4 months ago

C) the policies, plans and procedures of each process or set of processes

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Daniel

4 months ago

B) cost, organizational, technical and commercial impact

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Providencia

4 months ago

A) an updated Operational Level Agreement

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Lucille

5 months ago

I think we need to include cost, organizational, technical and commercial impact in the proposals.

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Renea

5 months ago

B) seems like the most comprehensive answer, covering all the key aspects.

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Allene

4 months ago

D) the Service Management plan

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Starr

4 months ago

C) the policies, plans and procedures of each process or set of processes

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Kendra

5 months ago

B) cost, organizational, technical and commercial impact

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Ivan

5 months ago

B) cost, organizational, technical and commercial impact

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Claribel

5 months ago

A) an updated Operational Level Agreement

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Kiera

5 months ago

A) an updated Operational Level Agreement

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