Exin Exam ITSM20F.EN Topic 5 Question 94 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 94
Topic #: 5

[All ITSM20F.EN Questions]

For which type of organizations is ISO/IEC 20000 appropriate for use?

Afor organizations to confirm that all of the ITIL guidelines have been implemented

Bfor organizations which need to demonstrate alignment to customer requirements

Cfor organizations wishing to certify their services

Dfor tool vendors to specify the Service Provider's processes

Show Suggested Answer

Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.

by Layla at Jul 15, 2024, 08:24 PM

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Lai

8 months ago

This exam is like a labyrinth of IT standards and frameworks. I just hope I don't end up in the Minotaur's lair on this one.

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Benedict

7 months ago

C) for organizations wishing to certify their services

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Ruthann

7 months ago

B) for organizations which need to demonstrate alignment to customer requirements

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Christiane

7 months ago

A) for organizations to confirm that all of the ITIL guidelines have been implemented

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Kimi

8 months ago

Hmm, I thought ITIL was the holy grail of IT service management. But I guess ISO/IEC 20000 is the official stamp of approval. Option B is the way to go.

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Merilyn

7 months ago

Yeah, option B is the best choice for organizations needing to demonstrate alignment to customer requirements.

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Cortney

8 months ago

I agree, ISO/IEC 20000 is definitely the official stamp of approval.

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Lanie

8 months ago

All of these options sound like something straight out of a ITIL handbook. I need to start studying for this exam, or I'll be stuck in the help desk forever.

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Kimberely

8 months ago

C) for organizations wishing to certify their services

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Blossom

8 months ago

B) for organizations which need to demonstrate alignment to customer requirements

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Altha

8 months ago

A) for organizations to confirm that all of the ITIL guidelines have been implemented

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Tarra

8 months ago

Hold up, why would tool vendors care about specifying the Service Provider's processes? That's just ridiculous. Option D is clearly wrong.

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Veda

8 months ago

Option C seems like the obvious choice. Organizations use ISO/IEC 20000 to officially certify their service management processes.

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Dianne

9 months ago

I think option B is the correct answer here. ISO/IEC 20000 is all about aligning the organization's services with customer requirements.

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Ranee

7 months ago

I'm not sure about option A or D. It seems like ISO/IEC 20000 is more focused on customer requirements and service certification.

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Linn

7 months ago

I agree with you, option B seems to be the most appropriate choice for organizations looking to align with customer requirements.

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Clemencia

7 months ago

I believe option A is incorrect, as ISO/IEC 20000 is not just about confirming ITIL guidelines implementation.

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Francoise

7 months ago

I think option C could also be a good choice, as organizations may want to certify their services for quality assurance.

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Charlene

7 months ago

I think option C could also be correct. Organizations wishing to certify their services would benefit from ISO/IEC 20000.

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Felicia

8 months ago

I agree, option B is the most suitable answer for organizations needing to show alignment with customer needs.

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Lilli

8 months ago

I agree, option B makes the most sense. It's important to demonstrate alignment to customer requirements.

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Jeannine

8 months ago

It's important for organizations to show that they are aligned with what their customers want.

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Mica

8 months ago

Yes, ISO/IEC 20000 is focused on ensuring that services meet customer needs and expectations.

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Margurite

8 months ago

I agree, option B is the most appropriate for organizations needing to demonstrate alignment to customer requirements.

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Jonelle

9 months ago

I believe ISO/IEC 20000 is not just for tool vendors to specify processes, but also for organizations to confirm ITIL guidelines.

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Lenna

9 months ago

I agree with Tess. It's important for organizations to demonstrate alignment to customer requirements.

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Tess

9 months ago

I think ISO/IEC 20000 is appropriate for organizations wishing to certify their services.

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