Exin Exam ITSM20F.EN Topic 6 Question 30 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 30
Topic #: 6

Customer satisfaction measurement is an important activity in the Business Relationship Management process. What is the objective of Customer satisfaction measurement?

Ato enable the Service Provider to compare performance with the Customer satisfaction targets and previous surveys

Bto gather information about potential new services that might be interesting for the end users of the services

Cto optimize the resolution processes so that service levels are exceeded

Dto reduce Incidents during the service delivery process

Show Suggested Answer

Suggested Answer: A

by Carmelina at May 03, 2022, 09:31 AM

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