Exin Exam ITSM20F.EN Topic 6 Question 20 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 20
Topic #: 6

An approach to developing and implementing a Quality Management System consists of several steps. Which of the following is not a necessary step?

Aagreeing to the quality policy and objectives with the Change Manager

Bdetermining and providing the resources necessary to attain the quality objectives

Cdetermining the needs and expectations of Customers and other interested parties

Destablishing methods to measure the effectiveness and efficiency of each process

Show Suggested Answer

Suggested Answer: A

A . Correct. The quality policy and quality objectives need to be agreed with more people, not only with the Change Manager.

B . Incorrect. This is a step involved in developing and implementing a Quality Management System.

C . Incorrect. This is a step involved in developing and implementing a Quality Management System.

D . Incorrect. This is a step involved in developing and implementing a Quality Management System.

by Fletcher at May 09, 2022, 02:08 PM

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