Exin Exam ITSM20F.EN Topic 6 Question 18 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 18
Topic #: 6

Personnel should be competent on the basis of appropriate education and experience. Which of the following is a best practice relating to competence?

AAppropriate records of education, training, skills and experience need to be maintained.

BAt least two employees should be suitably trained for each role.

CEmployees should have at least a relevant bachelors degree.

DPersonnel should all have a relevant Security training according to ISO/IEC 27002.

Show Suggested Answer

Suggested Answer: A

A . Correct. This is a best practice according to the standard.

B . Incorrect. This is relevant to availability of resources, however not a best practice for competency.

C . Incorrect. A bachelors degree is not a requirement, relevant training for the role is.

D . Incorrect. This is a specific training for Security, but not a best practice for competency in general.

by Georgene at May 06, 2022, 05:13 PM

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