Exin Exam ITSM20F.EN Topic 6 Question 107 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 107
Topic #: 6

[All ITSM20F.EN Questions]

What are the key contents of an IT Service Management System?

Aa software system for the ticket system

Ba software system to monitor the key performance indicators (KPIs)

Cdefinition of corporate measures to achieve the required level of quality

Dsystematic processes for ticket recording and follow-up only

Show Suggested Answer

Suggested Answer: C

by Barrett at Jan 28, 2025, 07:07 AM

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Eve

2 days ago

This is a no-brainer - C is the clear winner. Gotta love those corporate measures, they really keep us on our toes! *eye roll*

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Gracie

6 days ago

D is too narrow, it's all about the ticket system but an ITSM system needs to cover more ground. I'd say C is the way to go.

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Kimberlie

17 days ago

I agree with both of you. It's important to have systematic processes for ticket recording as well.

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1 months ago

Option C seems the most comprehensive, covering both processes and metrics. I like how it emphasizes the need for a systematic approach.

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Tammi

6 days ago

Definitely, it helps ensure consistency and efficiency in handling tickets and monitoring performance.

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Blair

7 days ago

I agree, having a systematic approach in place is crucial for effective IT Service Management.

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Jade

15 days ago

Option C does seem to cover a lot of important aspects. It's good to have a clear definition of measures for quality.

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