Exin Exam ITSM20F.EN Topic 5 Question 29 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 29
Topic #: 5

How should the requirements for Service Continuity and Availability be identified?

AThis should be calculated based upon historical data for major Incidents and their consequences for the organization.

BThis should be done on the basis of Customer satisfaction investigations, so that the real user need can be clearly identified.

CThis should be identified based upon the business priorities, Service Level Agreements (SLAs) and assessed risks.

DThis should be made up from Service requirements and Service Level Agreements (SLAs) if available.

Show Suggested Answer

Suggested Answer: C

by Chau at May 08, 2022, 04:29 AM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!