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Exin Exam ITSM20F.EN Topic 4 Question 89 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 89
Topic #: 4
[All ITSM20F.EN Questions]

For which type of organizations is ISO/IEC 20000 appropriate for use?

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Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.


by Thurman at May 20, 2024, 01:11 PM

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Ronna
8 months ago
Wait, so ITIL is not involved in this standard? That's a relief, I was about to get all confused.
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Howard
7 months ago
C) for organizations wishing to certify their services
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Buddy
8 months ago
B) for organizations which need to demonstrate alignment to customer requirements
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Maira
8 months ago
A) for organizations to confirm that all of the ITIL guidelines have been implemented
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Reuben
8 months ago
I bet the tool vendors would love to have that kind of control over the Service Providers! Good one, option D.
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Shawnta
8 months ago
Option B is interesting, but I'm not sure if that's the primary purpose of ISO/IEC 20000. Demonstrating alignment to customer requirements seems a bit narrow.
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Eun
8 months ago
C) for organizations wishing to certify their services
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Tasia
8 months ago
B) for organizations which need to demonstrate alignment to customer requirements
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Theola
8 months ago
A) for organizations to confirm that all of the ITIL guidelines have been implemented
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Adria
9 months ago
I'm not sure about option D. Tool vendors specifying the Service Provider's processes doesn't sound quite right to me.
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Benton
8 months ago
B) for organizations which need to demonstrate alignment to customer requirements
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Sharita
8 months ago
Yeah, option D does seem a bit off. Option C also sounds plausible for organizations wishing to certify their services.
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Florinda
8 months ago
I agree, option B seems like the most appropriate choice for organizations.
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Eve
8 months ago
A) for organizations to confirm that all of the ITIL guidelines have been implemented
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Kirk
8 months ago
I agree, option D seems out of place. The other options make more sense for organizations looking to use ISO/IEC 20000.
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Irving
8 months ago
I think option B makes more sense. It's about demonstrating alignment to customer requirements.
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Kirk
8 months ago
I think option D is incorrect. It doesn't make sense for tool vendors to specify the Service Provider's processes.
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Luisa
9 months ago
Option C seems like the most straightforward choice here. Certifying their services is a clear use case for ISO/IEC 20000.
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Halina
9 months ago
Definitely, it shows a commitment to quality service delivery.
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Derick
9 months ago
Yes, that makes sense. It's important for organizations to have that certification.
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Meghann
9 months ago
C) for organizations wishing to certify their services
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