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Exin Exam ITSM20F.EN Topic 3 Question 9 Discussion
Actual exam question for
Exin's
ITSM20F.EN exam
Question #: 9
Topic #: 3
[All ITSM20F.EN Questions]
Topic #: 3
What details should be recorded as a baseline prior to implementing a plan for service improvement?
Suggested Answer:
C
A . Incorrect. This may be one of the measures if backlog of changes is to be reduced but there may be other details too.
B . Incorrect. This may be one of the measures if staff numbers are to be improved but there may be other details too.
C . Correct. The standard recommends the collection of service quality and levels as a baseline so that actual improvement can be measured.
D . Incorrect. This may be one of the measures if time taken is to be improved but there may be other details too.
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