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Exin Exam ITSM20F.EN Topic 3 Question 85 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 85
Topic #: 3
[All ITSM20F.EN Questions]

What does a quality policy aim to define?

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Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.


by Reita at Apr 13, 2024, 04:06 PM

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Vi
4 months ago
I believe a quality policy should also be reviewed regularly to ensure its relevance and effectiveness.
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Jacquelyne
4 months ago
Exactly, Stephane. It should guide all employees on how to achieve and maintain quality standards.
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Stephane
4 months ago
I think it's important for a quality policy to align with the organization's overall goals and objectives.
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Vi
5 months ago
I agree with Jacquelyne. A quality policy should set the tone for the organization's commitment to quality.
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Jacquelyne
5 months ago
A) the formally expressed quality intentions and direction of an organization
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Stefany
5 months ago
I believe it's important to align with ISO/IEC 20000 requirements as well. It can help ensure consistency and effectiveness in service management.
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Paz
5 months ago
I understand where you're coming from, User 3. However, the main focus of a quality policy is on the organization's quality intentions and direction.
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Veronika
6 months ago
But what about the legal obligations that the organization must fulfill? Isn't that important too?
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Anglea
6 months ago
I agree with User 1. It sets the tone for how quality will be achieved within the organization.
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Lynsey
6 months ago
I think a quality policy aims to define the formally expressed quality intentions and direction of an organization.
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Willard
7 months ago
Not necessarily. The customer requirements are usually addressed in the Service Level Agreement, which is a separate document. The quality policy is more about the organization's internal quality goals.
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Hillary
7 months ago
What about the customer requirements? Shouldn't those be a key part of the quality policy too?
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Lucina
7 months ago
I don't think so. The legal stuff is usually covered in other policies or regulations. The quality policy is really about the organization's own quality aspirations.
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Chandra
7 months ago
Hmm, I'm not so sure. Couldn't the quality policy also include the legal obligations the organization must fulfill? That seems like an important part of the quality framework.
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Lamonica
5 months ago
C) the requirements of ISO/IEC 20000 are also important to consider.
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Genevieve
5 months ago
I disagree. B) the legal obligations that the organization must fulfill are separate from the quality policy.
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Justa
5 months ago
A) the formally expressed quality intentions and direction of an organization
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Muriel
7 months ago
Yeah, I agree. The quality policy is all about setting the organization's quality goals and vision, not just about legal or customer requirements.
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Zack
7 months ago
This question seems pretty straightforward to me. I think the answer is A - the quality policy should define the organization's quality intentions and direction.
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