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Exin Exam ITSM20F.EN Topic 3 Question 85 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 85
Topic #: 3
[All ITSM20F.EN Questions]

What does a quality policy aim to define?

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Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.


by Reita at Apr 13, 2024, 04:06 PM

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Vi
7 months ago
I believe a quality policy should also be reviewed regularly to ensure its relevance and effectiveness.
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Jacquelyne
7 months ago
Exactly, Stephane. It should guide all employees on how to achieve and maintain quality standards.
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Stephane
7 months ago
I think it's important for a quality policy to align with the organization's overall goals and objectives.
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Vi
7 months ago
I agree with Jacquelyne. A quality policy should set the tone for the organization's commitment to quality.
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Jacquelyne
7 months ago
A) the formally expressed quality intentions and direction of an organization
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Stefany
8 months ago
I believe it's important to align with ISO/IEC 20000 requirements as well. It can help ensure consistency and effectiveness in service management.
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Paz
8 months ago
I understand where you're coming from, User 3. However, the main focus of a quality policy is on the organization's quality intentions and direction.
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Veronika
8 months ago
But what about the legal obligations that the organization must fulfill? Isn't that important too?
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Anglea
9 months ago
I agree with User 1. It sets the tone for how quality will be achieved within the organization.
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Lynsey
9 months ago
I think a quality policy aims to define the formally expressed quality intentions and direction of an organization.
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Willard
9 months ago
Not necessarily. The customer requirements are usually addressed in the Service Level Agreement, which is a separate document. The quality policy is more about the organization's internal quality goals.
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Hillary
10 months ago
What about the customer requirements? Shouldn't those be a key part of the quality policy too?
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Lucina
10 months ago
I don't think so. The legal stuff is usually covered in other policies or regulations. The quality policy is really about the organization's own quality aspirations.
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Chandra
10 months ago
Hmm, I'm not so sure. Couldn't the quality policy also include the legal obligations the organization must fulfill? That seems like an important part of the quality framework.
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Lamonica
8 months ago
C) the requirements of ISO/IEC 20000 are also important to consider.
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Genevieve
8 months ago
I disagree. B) the legal obligations that the organization must fulfill are separate from the quality policy.
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Justa
8 months ago
A) the formally expressed quality intentions and direction of an organization
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Muriel
10 months ago
Yeah, I agree. The quality policy is all about setting the organization's quality goals and vision, not just about legal or customer requirements.
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Zack
10 months ago
This question seems pretty straightforward to me. I think the answer is A - the quality policy should define the organization's quality intentions and direction.
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