Exin Exam ITSM20F.EN Topic 3 Question 83 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 83
Topic #: 3

[All ITSM20F.EN Questions]

For which type of organizations is ISO/IEC 20000 appropriate for use?

Afor organizations to confirm that all of the ITIL guidelines have been implemented

Bfor organizations which need to demonstrate alignment to customer requirements

Cfor organizations wishing to certify their services

Dfor tool vendors to specify the Service Provider's processes

Show Suggested Answer

Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.

by Louisa at Mar 09, 2024, 04:39 PM

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Abraham

4 months ago

I think ISO/IEC 20000 is flexible enough to be used by different types of organizations, as long as they want to improve their service management.

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Felice

4 months ago

I see your point Jade, but I still think it's mainly for organizations to confirm their services.

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Jade

4 months ago

I disagree with Zack, I think it's more about tool vendors specifying the Service Provider's processes.

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Zack

5 months ago

I believe ISO/IEC 20000 can help organizations confirm that all of the ITIL guidelines have been implemented.

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Hyman

5 months ago

I agree with Levi, it's important for organizations to demonstrate alignment to customer requirements.

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Levi

6 months ago

I think ISO/IEC 20000 is appropriate for organizations wishing to certify their services.

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Kaitlyn

6 months ago

I think it's also useful for organizations to confirm ITIL guidelines implementation.

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Mari

6 months ago

I agree, it helps organizations demonstrate alignment to customer requirements.

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Cecily

6 months ago

ISO/IEC 20000 is important for organizations to certify their services.

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