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Exin Exam ITSM20F.EN Topic 3 Question 83 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 83
Topic #: 3
[All ITSM20F.EN Questions]

For which type of organizations is ISO/IEC 20000 appropriate for use?

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Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.


Contribute your Thoughts:

Abraham
6 months ago
I think ISO/IEC 20000 is flexible enough to be used by different types of organizations, as long as they want to improve their service management.
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Felice
6 months ago
I see your point Jade, but I still think it's mainly for organizations to confirm their services.
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Jade
6 months ago
I disagree with Zack, I think it's more about tool vendors specifying the Service Provider's processes.
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Zack
6 months ago
I believe ISO/IEC 20000 can help organizations confirm that all of the ITIL guidelines have been implemented.
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Hyman
6 months ago
I agree with Levi, it's important for organizations to demonstrate alignment to customer requirements.
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Levi
7 months ago
I think ISO/IEC 20000 is appropriate for organizations wishing to certify their services.
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Kaitlyn
7 months ago
I think it's also useful for organizations to confirm ITIL guidelines implementation.
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Mari
7 months ago
I agree, it helps organizations demonstrate alignment to customer requirements.
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Cecily
8 months ago
ISO/IEC 20000 is important for organizations to certify their services.
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