Exin Exam ITSM20F.EN Topic 3 Question 83 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 83
Topic #: 3

A group of activities within Release Management is roll-out, distribution and installation. What should be ensured as part of these activities?

AChanges are scheduled based upon priority and risk.

BContingency and back-out plans are available.

CRedundant products, services and licenses are decommissioned.

DThe Release is tested to the satisfaction of the Customers.

Show Suggested Answer

Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.

by Louisa at Mar 09, 2024, 04:39 PM

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1 days ago

I believe redundant products, services and licenses should be decommissioned as well.

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2 days ago

I agree with Raina. Contingency and back-out plans should also be available.

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6 days ago

I think changes should be scheduled based upon priority and risk.

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