Exin Exam ITSM20F.EN Topic 1 Question 111 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 111
Topic #: 1

What is the objective of a Management System?

ATo define, agree, record and manage levels of services

BTo ensure that Key Performance Indicators (KPIs) are defined for all IT services

CTo ensure that new services and changes to services will be deliverable and manageable at the agreed cost and services quality

DTo provide the policies and the framework that is needed for the effective management and implementation of all IT services

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Suggested Answer: D

by Asha at Apr 09, 2025, 10:39 AM

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2 days ago

I think the objective of a Management System is to define, agree, record and manage levels of services.

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