Exin Exam ITSM20F.EN Topic 3 Question 78 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 78
Topic #: 3

What does a quality policy aim to define?

Athe formally expressed quality intentions and direction of an organization

Bthe legal obligations that the organization must fulfill

Cthe requirements of ISO/IEC 20000

Dthe requirements of the customer as stated in the Service Level Agreement (SLA)

Show Suggested Answer

Suggested Answer: A

A . Correct. A statement defined to deliver focus to the organization.

B . Incorrect. The document will record any policy statements pertinent to the obligations but not the obligations themselves.

C . Incorrect. These detail the needs of the Quality Management System, not of the policy.

D . Incorrect. These would provide input to the definition of the policies but these would not be the policies themselves.

by Sylvia at Nov 26, 2023, 07:50 PM

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