Exin Exam ITSM20F.EN Topic 3 Question 54 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 54
Topic #: 3

Why is a scope statement for ISO/IEC 20000 important?

AIt defines what the management system has been certified against

BIt details all of the companies that have been certified

CIt details all of the services that have been certified

DIt identifies which processes have been excluded from the scope

Show Suggested Answer

Suggested Answer: A

A . Correct. The scope statement shows what the management system was tested against in order to award certification.

B . Incorrect. Only one company can be awarded a certificate (single legal entity).

C . Incorrect. It is the management system that is being certified not the services.

D . Incorrect. All processes within the scope of the standard must be audited.

by Jerry at Jun 14, 2022, 02:02 AM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!