Exin Exam ITSM20F.EN Topic 3 Question 15 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 15
Topic #: 3

Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?

AMajor Incident

BService improvement activities

CSystem Lifecycle Management

DUrgent Change

Show Suggested Answer

Suggested Answer: B

A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.

B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.

C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.

D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.

by Claribel at May 09, 2022, 11:48 PM

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