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Exin ITSM20F.EN Exam - Topic 3 Question 15 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 15
Topic #: 3
[All ITSM20F.EN Questions]

Which type of event or activity can trigger a service Change, which would need to be catered for in the Service Management plan?

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Suggested Answer: B

A . Incorrect. This is an event within a process, the process is designed to handle these events, and so it does not affect the Service Management plan.

B . Correct. Improving the service implies changes to the processes and service and consequently affects the Service Management plan.

C . Incorrect. System Lifecycle Management manages the lifecycle of IT systems; this does not affect the Service Management plan.

D . Incorrect. This is an event within a process. The process is designed to handle these events, and so this does not affect the Service Management plan.


by Claribel at May 09, 2022, 11:48 PM

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Darrel
4 months ago
Not sure if major incidents are the only ones that matter here.
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Elmira
4 months ago
Wait, can system lifecycle management really trigger a service change?
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Lauryn
4 months ago
Urgent changes can really shake things up.
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Cherry
4 months ago
I think service improvement activities are just as important!
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James
5 months ago
Major incidents definitely trigger changes.
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Thurman
5 months ago
Urgent Change seems like a clear trigger for a service change, but I wonder if it’s the most common one mentioned in our studies.
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Aliza
5 months ago
System Lifecycle Management sounds familiar, but I can't recall if it directly triggers a service change. It might be more about ongoing processes.
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Royal
5 months ago
I remember practicing a question about service improvement activities, and I feel like they might also lead to changes in the service management plan.
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Mariko
5 months ago
I think a Major Incident could definitely trigger a service change, but I'm not entirely sure if it's the only option.
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Thora
5 months ago
This seems straightforward to me. The CloudFront origin request policy is the way to go. It can handle the image resizing and format selection automatically, which should minimize the operational overhead.
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Joesph
5 months ago
I'm not entirely sure, but I think resources need to have the same name to be aggregated properly across sites?
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Kristian
5 months ago
This looks like a tricky one. I'll need to carefully read through the options and think about the best way to set up the build process to handle both unit and integration tests.
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Skye
5 months ago
I think it sounds like a Sybil attack since it deals with creating multiple identities, but Denial of Service seems close too.
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Rebecka
5 months ago
A composite data form seems like the most straightforward solution here. That way I can easily control the columns and data that are displayed.
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