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Exin Exam ITSM20F.EN Topic 3 Question 105 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 105
Topic #: 3
[All ITSM20F.EN Questions]

What are the key contents of an IT Service Management System?

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Suggested Answer: C

by Timmy at Dec 10, 2024, 02:08 PM

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Madelyn
2 months ago
I agree with both of you. It should also have systematic processes for ticket recording.
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Cheryl
2 months ago
I believe it also involves a software system for ticket system.
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Gail
2 months ago
Ha! I bet the developers of that software system are the ones who wrote this question.
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Desiree
21 days ago
D) systematic processes for ticket recording and follow-up only
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Rasheeda
27 days ago
C) definition of corporate measures to achieve the required level of quality
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Ira
2 months ago
B) a software system to monitor the key performance indicators (KPIs)
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Armanda
2 months ago
A) a software system for the ticket system
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Denae
2 months ago
I think the key contents include definition of corporate measures.
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Melynda
2 months ago
A software system for tickets? That's like trying to put out a fire with a squirt gun.
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Helaine
2 months ago
B is a good one too. Monitoring KPIs is crucial for managing IT services effectively.
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Lynelle
2 months ago
D seems too limited. An ITSM system should cover more than just ticket recording and follow-up.
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Kattie
2 months ago
I think B) a software system to monitor the key performance indicators (KPIs) is also important in an ITSM system.
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Kattie
2 months ago
I agree, D is too limited. An ITSM system should cover more than just ticket recording and follow-up.
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Francoise
2 months ago
I think the correct answer is C. An IT Service Management System should define the corporate measures to achieve the required level of quality.
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Marvel
1 months ago
Oh, I see. So it's not just about ticket recording and follow-up.
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Sonia
1 months ago
Actually, it's a software system to monitor the key performance indicators (KPIs).
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Karma
2 months ago
I believe it's a software system for the ticket system.
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Dahlia
2 months ago
I think the correct answer is C.
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