Exin Exam ITSM20F.EN Topic 3 Question 105 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 105
Topic #: 3

[All ITSM20F.EN Questions]

What is according to ISO/IEC 20000 a required part of the planning for new or changed services?

Aestablishing a good relationship with the Customer

Bservice acceptance criteria

Csetting up a process to deal with contractual disputes

Dthe process for identifying, measuring, reporting and managing improvement activities

Show Suggested Answer

Suggested Answer: C

by Timmy at Dec 10, 2024, 02:08 PM

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2 days ago

I think the answer is B) service acceptance criteria.

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