Exin Exam ITSM20F.EN Topic 3 Question 105 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 105
Topic #: 3

[All ITSM20F.EN Questions]

What are the key contents of an IT Service Management System?

Aa software system for the ticket system

Ba software system to monitor the key performance indicators (KPIs)

Cdefinition of corporate measures to achieve the required level of quality

Dsystematic processes for ticket recording and follow-up only

Show Suggested Answer

Suggested Answer: C

by Timmy at Dec 10, 2024, 02:08 PM

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Madelyn

22 days ago

I agree with both of you. It should also have systematic processes for ticket recording.

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Cheryl

24 days ago

I believe it also involves a software system for ticket system.

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Gail

24 days ago

Ha! I bet the developers of that software system are the ones who wrote this question.

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Ira

15 days ago

B) a software system to monitor the key performance indicators (KPIs)

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Armanda

20 days ago

A) a software system for the ticket system

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Denae

27 days ago

I think the key contents include definition of corporate measures.

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Melynda

1 months ago

A software system for tickets? That's like trying to put out a fire with a squirt gun.

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Helaine

1 months ago

B is a good one too. Monitoring KPIs is crucial for managing IT services effectively.

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Lynelle

1 months ago

D seems too limited. An ITSM system should cover more than just ticket recording and follow-up.

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Kattie

19 days ago

I think B) a software system to monitor the key performance indicators (KPIs) is also important in an ITSM system.

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Kattie

25 days ago

I agree, D is too limited. An ITSM system should cover more than just ticket recording and follow-up.

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Francoise

1 months ago

I think the correct answer is C. An IT Service Management System should define the corporate measures to achieve the required level of quality.

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Sonia

4 days ago

Actually, it's a software system to monitor the key performance indicators (KPIs).

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Karma

14 days ago

I believe it's a software system for the ticket system.

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Dahlia

25 days ago

I think the correct answer is C.

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