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Exin Exam ITSM20F.EN Topic 2 Question 87 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 87
Topic #: 2
[All ITSM20F.EN Questions]

For which type of organizations is ISO/IEC 20000 appropriate for use?

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Suggested Answer: B

A . Incorrect. ITIL is much deeper than ISO/IEC 20000 therefore it will not confirm that all of ITIL has been implemented.

B . Correct. This is referenced within the scope of the standard.

C . Incorrect. It is the management system that gets certified not the services.

D . Incorrect. Service Providers specify their processes based upon ISO/IEC 20000 and ITIL.


by Justine at Apr 26, 2024, 01:35 PM

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Sue
6 months ago
True. Makes sense. C is the best fit.
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Titus
6 months ago
I understand your point, but C seems more specific. Certification fits.
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Miles
6 months ago
But what about alignment to customer requirements? B could also be right.
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Crista
7 months ago
Yeah, C sounds correct. Organizations wishing to certify services.
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Aleshia
7 months ago
Agreed, but I think it's about certifying services.
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Sue
7 months ago
ISO/IEC 20000 question seems tricky.
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