Exin Exam ITSM20F.EN Topic 2 Question 55 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 55
Topic #: 2

In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?

AThe plan defines the tools as appropriate to support the processes.

BThe plan details the effects of new technologies and techniques on capacity.

CThe plan does not state any tools requirements.

DThe plan lists how every individual process is supported by a tool.

Show Suggested Answer

Suggested Answer: A

A . Correct. If tools are used to support a process, there is a need to define them.

B . Incorrect. This is a requirement of Capacity Management (6.5c) and not of the plan to implement Service Management.

C . Incorrect. The plan does require that tools are defined if used.

D . Incorrect. There is no requirement that every individual process must be supported by a tool.

by Roxane at Jun 24, 2022, 08:24 AM

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