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Exin Exam ITSM20F.EN Topic 2 Question 11 Discussion

Actual exam question for Exin's ITSM20F.EN exam
Question #: 11
Topic #: 2
[All ITSM20F.EN Questions]

Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?

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Suggested Answer: D

A . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.

B . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.

C . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.

D . Correct. This is not relevant when scheduling resolution. It is relevant when identifying Problems.


Contribute your Thoughts:

Meghann
5 days ago
I think we should definitely consider the available skills when scheduling resolutions, but I'm not sure about the number of previously reported incidents.
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Tricia
5 days ago
I remember a practice question that emphasized the importance of competing resource requirements, so I feel like that one is crucial too.
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Layla
7 days ago
I'm a little uncertain about this one. I feel like XML Schema might be important, but it doesn't relate directly to orchestration as much as WS-BPEL does.
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Terrilyn
9 days ago
Ugh, this is tricky! I thought transactions were linked to metadata, but maybe that's not what they're asking here.
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Aleisha
10 days ago
This is a good question to test our understanding of the improvement tags and how they differ from similar systems. I feel pretty confident in my knowledge of this topic, so I'm ready to analyze the options and select the best answer.
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Kirk
12 days ago
A Power Automate desktop flow could work, but that's more for automating individual user tasks. For a company-wide sales process, a Business process flow is probably the way to go.
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Jill
15 days ago
I feel like it could also be B, business process modeling. I remember similar questions covering this topic in our practice tests.
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Norah
16 days ago
I'm a bit confused by the difference between Active Directory over LDAP and Active Directory (Integrated Windows Authentication). I'll need to research those a bit more to make sure I understand the implications.
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