Exin Exam ITSM20F.EN Topic 2 Question 11 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 11
Topic #: 2

Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?

Athe available skills

Bthe competing requirements for resources

Cthe effort/cost to provide the method of resolution

Dthe number of previously reported Incidents for the particular Configuration Item (CI)

Show Suggested Answer

Suggested Answer: D

A . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.

B . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.

C . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.

D . Correct. This is not relevant when scheduling resolution. It is relevant when identifying Problems.

by Glenn at May 06, 2022, 11:30 AM

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