Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?
A . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.
B . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.
C . Incorrect. This is a relevant aspect for scheduling Incident or Problem resolution.
D . Correct. This is not relevant when scheduling resolution. It is relevant when identifying Problems.
Meghann
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