Exin Exam ITSM20F.EN Topic 1 Question 40 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 40
Topic #: 1

The Plan-Do-Check-Act (PDCA) methodology can be applied to all ISO/IEC 20000 processes. What does the Act phase of this methodology cover?

Aestablishing the objectives and processes necessary to deliver results in accordance with Customer requirements and the organization's policies

Bimplementation of the processes

Cmonitoring and measuring processes and services and reporting the results

Dtaking the necessary actions to continually improve process performance

Show Suggested Answer

Suggested Answer: D

A . Incorrect. This action is taken during the Plan phase of the methodology.

B . Incorrect. This action is taken during the Do phase of the methodology.

C . Incorrect. These are the actions taken during the Check phase.

D . Correct. This action is taken during the Act phase of the methodology.

by Fabiola at May 06, 2022, 05:47 PM

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