Exin Exam ITSM20F.EN Topic 1 Question 25 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 25
Topic #: 1

What purpose does implementation of a Quality Management System as per ISO/IEC 20000 serve?

AIt allows the suppliers to have full visibility of the organization's internal processes.

BIt defines specific Key Performance Indicators (KPIs) upon which service performance can be assessed.

CIt forces the organization to adopt a hierarchical management approach.

DIt provides a guideline for the Quality Management measures that must be taken to implement quality policy in an organization.

Show Suggested Answer

Suggested Answer: D

by Vi at May 05, 2022, 09:18 AM

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