Exin Exam ITSM20F.EN Topic 1 Question 21 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 21
Topic #: 1

Why are processes required?

Ato be able to define quality objectives in a structured manner

Bto ensure that service issues never arise

Cto provide consistency in the output from activities

Dto satisfy the needs of major outsource providers

Show Suggested Answer

Suggested Answer: C

A . Incorrect. The processes should support the quality objectives.

B . Incorrect. Service issues are a part of day to day life; processes will help to minimize their impact.

C . Correct. A predictable approach is required.

D . Incorrect. Touch points with suppliers are needed to demonstrate end to end quality control.

by My at May 07, 2022, 09:07 PM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!