Exin Exam ITSM20F.EN Topic 1 Question 10 Discussion

Actual exam question for Exin's ITSM20F.EN exam

Question #: 10
Topic #: 1

What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?

Ato ensure that a process exists for the procurement of suppliers

Bto ensure that Service Level Agreements (SLAs) with suppliers are aligned with SLAs of the business

Cto ensure that subcontracted suppliers meet contractual requirements in all circumstances

Dto ensure that supplier processes and procedures are defined where outsourced

Show Suggested Answer

Suggested Answer: B

A . Incorrect. This is outside the scope of the standard.

B . Correct. A focus on end-to-end Service management is essential plus it is required by the standard.

C . Incorrect. This is the responsibility of the Lead Suppliers.

D . Incorrect. The Service Provider needs to retain management control, but does not define the supplier processes.

by Ernie at May 04, 2022, 12:36 AM

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