Exin Exam EX0-115 Topic 1 Question 3 Discussion

Actual exam question for Exin's EX0-115 exam

Question #: 3
Topic #: 1

Customer satisfaction measurement is an important activity in the Business relationship management process.

What is the objective of Customer satisfaction measurement?

Ato enable the Service provider to gain information regarding the perception of the customer and to identify improvements required

Bto gather information about potential new services that might be interesting for the end users of the services

Cto optimize the relationship processes so that service levels are exceeded

Dto check if contractual obligations for customer satisfaction are being met

Show Suggested Answer

Suggested Answer: A

by Trinidad at Dec 26, 2022, 07:25 AM

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