Eccouncil Exam 312-50v12 Topic 11 Question 19 Discussion

Ralph, a professional hacker, targeted Jane, who had recently bought new systems for her company. After a few days, Ralph contacted Jane while masquerading as a legitimate customer support executive, informing that her systems need to be serviced for proper functioning and that customer support will send a computer technician. Jane promptly replied positively. Ralph entered Jane's company using this opportunity and gathered sensitive information by scanning terminals for passwords, searching for important documents in desks, and rummaging bins. What is the type of attack technique Ralph used on jane?