Databricks-Generative-AI-Engineer-Associate Exam Questions

When deploying an LLM application for customer service inquiries, the primary focus is on measuring the operational efficiency and quality of the responses. Here's why A is the correct metric:

Number of customer inquiries processed per unit of time: This metric tracks the throughput of the customer service system, reflecting how many customer inquiries the LLM application can handle in a given time period (e.g., per minute or hour). High throughput is crucial in customer service applications where quick response times are essential to user satisfaction and business efficiency.

Real-time performance monitoring: Monitoring the number of queries processed is an important part of ensuring that the model is performing well under load, especially during peak traffic times. It also helps ensure the system scales properly to meet demand.

Why other options are not ideal:

B . Energy usage per query: While energy efficiency is a consideration, it is not the primary concern for a customer-facing application where user experience (i.e., fast and accurate responses) is critical.

C . Final perplexity scores for the training of the model: Perplexity is a metric for model training, but it doesn't reflect the real-time operational performance of an LLM in production.

D . HuggingFace Leaderboard values for the base LLM: The HuggingFace Leaderboard is more relevant during model selection and benchmarking. However, it is not a direct measure of the model's performance in a specific customer service application in production.

Focusing on throughput (inquiries processed per unit time) ensures that the LLM application is meeting business needs for fast and efficient customer service responses.

In the context of developing a chatbot for a company's internal HelpDesk Call Center, the key is to select data sources that provide the most contextual and detailed information about the issues being addressed. This includes identifying the root cause and suggesting resolutions. The two most appropriate sources from the list are:

Call Detail (Option D):

Contents: This Delta table includes a snapshot of all call details updated hourly, featuring essential fields like root_cause and resolution.

Relevance: The inclusion of root_cause and resolution fields makes this source particularly valuable, as it directly contains the information necessary to understand and resolve the issues discussed in the calls. Even if some records are incomplete, the data provided is crucial for a chatbot aimed at speeding up resolution identification.

Transcript Volume (Option E):

Contents: This Unity Catalog Volume contains recordings in .wav format and text transcripts in .txt files.

Relevance: The text transcripts of call recordings can provide in-depth context that the chatbot can analyze to understand the nuances of each issue. The chatbot can use natural language processing techniques to extract themes, identify problems, and suggest resolutions based on previous similar interactions documented in the transcripts.

Why Other Options Are Less Suitable:

A (Call Cust History): While it provides insights into customer interactions with the HelpDesk, it focuses more on the usage metrics rather than the content of the calls or the issues discussed.

B (Maintenance Schedule): This data is useful for understanding when services may not be available but does not contribute directly to resolving user issues or identifying root causes.

C (Call Rep History): Though it offers data on call durations and start times, which could help in assessing performance, it lacks direct information on the issues being resolved.

Therefore, Call Detail and Transcript Volume are the most relevant data sources for a chatbot designed to assist with identifying and resolving issues in a HelpDesk Call Center setting, as they provide direct and contextual information related to customer issues.

Problem Context: The goal is to deploy a trained LLM on Databricks in the simplest and most integrated manner.

Explanation of Options:

Option A: This method involves unnecessary steps like logging the model as a pickle object, which is not the most efficient path in a Databricks environment.

Option B: Logging the model with MLflow during training and then using MLflow's API to register and start serving the model is straightforward and leverages Databricks' built-in functionalities for seamless model deployment.

Option C: Building and running a Docker container is a complex and less integrated approach within the Databricks ecosystem.

Option D: Using Flask and Gunicorn is a more manual approach and less integrated compared to the native capabilities of Databricks and MLflow.

Option B provides the most straightforward and efficient process, utilizing Databricks' ecosystem to its full advantage for deploying models.

Problem Context: The engineer needs a cost-effective deployment strategy for an LLM application with relatively low request volume.

Explanation of Options:

Option A: Switching to external models may not provide the required control or integration necessary for specific application needs.

Option B: Using a pay-per-token model is cost-effective, especially for applications with variable or low request volumes, as it aligns costs directly with usage.

Option C: Changing to a model with fewer parameters could reduce costs, but might also impact the performance and capabilities of the application.

Option D: Manually throttling requests is a less efficient and potentially error-prone strategy for managing costs.

Option B is ideal, offering flexibility and cost control, aligning expenses directly with the application's usage patterns.

The task at hand is to improve the LLM's ability to generate poem-like article summaries with the desired tone and style. Using a neutralizer to normalize the tone and style of the underlying documents (option B) will not help improve the LLM's ability to generate the desired poetic style. Here's why:

Neutralizing Underlying Documents: A neutralizer aims to reduce or standardize the tone of input data. However, this contradicts the goal, which is to generate text with a specific tone and style (like haikus). Neutralizing the source documents will strip away the richness of the content, making it harder for the LLM to generate creative, stylistic outputs like poems.

Why Other Options Improve Results:

A (Explicit Instructions in the Prompt): Directly instructing the LLM to generate text in a specific tone and style helps align the output with the desired format (e.g., haikus). This is a common and effective technique in prompt engineering.

C (Few-shot Examples): Providing examples of the desired output format helps the LLM understand the expected tone and structure, making it easier to generate similar outputs.

D (Fine-tuning the LLM): Fine-tuning the model on a dataset that contains examples of the desired tone and style is a powerful way to improve the model's ability to generate outputs that match the target format.

Therefore, using a neutralizer (option B) is not an effective method for achieving the goal of generating stylized poetic summaries.