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CompTIA 220-1102 Exam Questions
- Topic 1: Operating Systems: Operating Systems includes identifying basic features of Microsoft Windows editions, using the appropriate Microsoft command-line tool, using features and tools of the Microsoft Windows 10 operating system. Moreover, it delves into using the appropriate Microsoft Windows 10 Control Panel utility, using the appropriate Windows settings, and configuring Microsoft Windows networking features on a client/desktop.
- Topic 2: Security: This topic summarizes different security measures and their purposes, compares and contrasts wireless security protocols and authentication methods, detects, removes, and prevents malware using the suitable tools and methods. It also explains common social-engineering attacks, threats, and vulnerabilities, manages and configures basic security settings in the Microsoft Windows OS. Additionally, it configures a workstation to meet best practices for security.
- Topic 3: Software Troubleshooting: The topic of the Software Troubleshooting deals with troubleshooting common Windows OS problems, troubleshooting common personal computer security issues. It also discusses using best practice procedures to remove malware, troubleshooting common mobile OS and application issues. Troubleshooting common mobile OS and application security issues are also discussed in this topic.
- Topic 4: Operational Procedures: In this topic questions about implementing best practices associated with documentation and support systems information management. It also includes explaining basic change-management best practices, implementing workstation backup and recovery methods, and using common safety procedures. Lastly it also summarizes environmental impacts and local environmental controls, and describes using remote access technologies.
Free CompTIA 220-1102 Exam Actual Questions
Note: Premium Questions for 220-1102 were last updated On Mar. 08, 2025 (see below)
A user is unable to access the internet but can still print to network printers. Other users are not experiencing this issue. Which of the following steps should the technician take first to diagnose the issue?
When a user can access the local network (as evidenced by printing to network printers) but not the internet, the issue is often related to Domain Name System (DNS) resolution. DNS is responsible for translating domain names (like google.com) into IP addresses that computers use to communicate. If the DNS settings are incorrect or the DNS server is unreachable, the computer won't be able to find the IP addresses of websites and other internet resources.
A user has been adding data to the same spreadsheet for several years. After adding a significant amount of data, they are now unable to open the file. Which of the following should a technician do to resolve the issue?
When a spreadsheet grows in size due to continuous data entry, it can require more memory to process and open. If the file is not opening, it's likely due to insufficient system resources, specifically RAM. Increasing the amount of RAM will enhance the system's capability to handle larger files, allowing the spreadsheet to open. Other options, such as defragmenting the storage drive, upgrading network speed, or reverting to a restore point, do not directly address memory limitations and would not resolve the issue effectively.
A technician is manually updating Windows workstations. Each workstation is currently running Windows Pro in a workgroup environment. Which of the following changes can the technician make to create a more manageable environment?
Creating a domain and joining the workstations to it provides centralized management and control over the computers, making the environment much more manageable.
Here's why a domain is beneficial:
Centralized administration: Manage user accounts, security policies, software installations, and updates from a single location (the domain controller).
Group Policy: Implement and enforce security policies, configure system settings, and control user access to resources.
Simplified updates: Deploy software updates and patches to multiple computers simultaneously.
Improved security: Enforce stronger password policies, control access to sensitive data, and enhance overall network security.
Here's why the other options are less suitable:
A . Downgrade all workstations from the Pro version to the Home version of the OS: The Home version has fewer features and management capabilities than the Pro version, making it less suitable for a business environment.
B . Upgrade all workstations from the Pro version to Pro for Workstations: While Pro for Workstations has advanced features, it's designed for high-performance tasks and might not be necessary for all users.
D . Make sure all workstations are operating under the same workgroup name: While being in the same workgroup allows for basic network sharing, it doesn't provide the centralized management capabilities of a domain.
A technician is helping a customer connect to a shared drive. The technician notices some unused drives that have already been mapped and wants to disconnect those drives first. Which of the following commands should the technician use?
Detailed
The net use (Option D) command is used to manage network drives in Windows. It can be used to display and disconnect mapped network drives, making it the correct choice for removing unused network drives.
format (Option A) is used to format disks, not for managing network drives.
netstat (Option B) displays network connections but doesn't manage network drives.
diskpart (Option C) is used for disk partitioning, not network drive management.
rmdir (Option E) is used to remove directories, not network drives.
CompTIA A+ Core 2 Reference:
1.2 - Use the appropriate Microsoft command-line tool, including net use for managing network drives .
A technician needs to implement password requirements that apply to all domain-joined computers. Which of the following commands should the technician most likely run?
Detailed
The correct command is gpupdate (Option A), which refreshes Group Policy settings. To implement password requirements across domain-joined computers, the policy would be set via Group Policy, and then running the gpupdate command ensures that the new settings are applied to all systems.
devmgmt (Option B) opens Device Manager, which is unrelated to Group Policy.
regedit (Option C) opens the Windows Registry Editor, which is not used for group-wide password policy settings.
resmon (Option D) opens Resource Monitor, which helps monitor system resources, not Group Policy.
CompTIA A+ Core 2 Reference:
1.5 - Using appropriate Windows settings, including password policies via Group Policy.
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