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CompTIA 220-1102 Exam Questions
- Topic 1: Operating Systems: Operating Systems includes identifying basic features of Microsoft Windows editions, using the appropriate Microsoft command-line tool, using features and tools of the Microsoft Windows 10 operating system. Moreover, it delves into using the appropriate Microsoft Windows 10 Control Panel utility, using the appropriate Windows settings, and configuring Microsoft Windows networking features on a client/desktop.
- Topic 2: Security: This topic summarizes different security measures and their purposes, compares and contrasts wireless security protocols and authentication methods, detects, removes, and prevents malware using the suitable tools and methods. It also explains common social-engineering attacks, threats, and vulnerabilities, manages and configures basic security settings in the Microsoft Windows OS. Additionally, it configures a workstation to meet best practices for security.
- Topic 3: Software Troubleshooting: The topic of the Software Troubleshooting deals with troubleshooting common Windows OS problems, troubleshooting common personal computer security issues. It also discusses using best practice procedures to remove malware, troubleshooting common mobile OS and application issues. Troubleshooting common mobile OS and application security issues are also discussed in this topic.
- Topic 4: Operational Procedures: In this topic questions about implementing best practices associated with documentation and support systems information management. It also includes explaining basic change-management best practices, implementing workstation backup and recovery methods, and using common safety procedures. Lastly it also summarizes environmental impacts and local environmental controls, and describes using remote access technologies.
Free CompTIA 220-1102 Exam Actual Questions
Note: Premium Questions for 220-1102 were last updated On Jan. 24, 2025 (see below)
A technician is manually updating Windows workstations. Each workstation is currently running Windows Pro in a workgroup environment. Which of the following changes can the technician make to create a more manageable environment?
Creating a domain and joining the workstations to it provides centralized management and control over the computers, making the environment much more manageable.
Here's why a domain is beneficial:
Centralized administration: Manage user accounts, security policies, software installations, and updates from a single location (the domain controller).
Group Policy: Implement and enforce security policies, configure system settings, and control user access to resources.
Simplified updates: Deploy software updates and patches to multiple computers simultaneously.
Improved security: Enforce stronger password policies, control access to sensitive data, and enhance overall network security.
Here's why the other options are less suitable:
A . Downgrade all workstations from the Pro version to the Home version of the OS: The Home version has fewer features and management capabilities than the Pro version, making it less suitable for a business environment.
B . Upgrade all workstations from the Pro version to Pro for Workstations: While Pro for Workstations has advanced features, it's designed for high-performance tasks and might not be necessary for all users.
D . Make sure all workstations are operating under the same workgroup name: While being in the same workgroup allows for basic network sharing, it doesn't provide the centralized management capabilities of a domain.
A technician is helping a customer connect to a shared drive. The technician notices some unused drives that have already been mapped and wants to disconnect those drives first. Which of the following commands should the technician use?
Detailed
The net use (Option D) command is used to manage network drives in Windows. It can be used to display and disconnect mapped network drives, making it the correct choice for removing unused network drives.
format (Option A) is used to format disks, not for managing network drives.
netstat (Option B) displays network connections but doesn't manage network drives.
diskpart (Option C) is used for disk partitioning, not network drive management.
rmdir (Option E) is used to remove directories, not network drives.
CompTIA A+ Core 2 Reference:
1.2 - Use the appropriate Microsoft command-line tool, including net use for managing network drives .
A technician needs to implement password requirements that apply to all domain-joined computers. Which of the following commands should the technician most likely run?
Detailed
The correct command is gpupdate (Option A), which refreshes Group Policy settings. To implement password requirements across domain-joined computers, the policy would be set via Group Policy, and then running the gpupdate command ensures that the new settings are applied to all systems.
devmgmt (Option B) opens Device Manager, which is unrelated to Group Policy.
regedit (Option C) opens the Windows Registry Editor, which is not used for group-wide password policy settings.
resmon (Option D) opens Resource Monitor, which helps monitor system resources, not Group Policy.
CompTIA A+ Core 2 Reference:
1.5 - Using appropriate Windows settings, including password policies via Group Policy.
A technician is installing an operating system on a new computer. Which of the following is the first step of the process?
Detailed
The first step in installing an operating system on a new computer is Setting the boot order (Option A). This ensures that the computer can boot from the installation media (USB, DVD, etc.). Once the boot order is configured, the system can start from the installation source, and the rest of the OS installation process can proceed.
Formatting the hard drive (Option B) comes later in the process, after the installation media is booted.
Entering the product key (Option C) and Selecting the filesystem (Option D) are subsequent steps during the installation process.
CompTIA A+ Core 2 Reference:
1.9 - Perform OS installations and upgrades, including setting boot methods and boot order.
A user reported that Windows has crashed several times during the day. A technician needs to check error messages to determine whether the issue pertains to the hardware or an application. Which of the following tools should the technician use?
Detailed
Event Viewer (Option A) is the appropriate tool to check for system and application logs, including error messages and crash reports. It helps the technician determine the cause of the crashes by reviewing logged events.
Resource Monitor (Option B) tracks real-time usage of system resources but doesn't log errors.
Performance Monitor (Option C) monitors system performance but isn't primarily used for crash diagnostics.
Device Manager (Option D) manages hardware devices but doesn't provide crash logs.
CompTIA A+ Core 2 Reference:
3.1 - Troubleshoot common Windows OS problems using tools like Event Viewer
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