CompTIA Exam N10-009 Topic 1 Question 22 Discussion

Comprehensive and Detailed

The CompTIA Troubleshooting Methodology states that after testing the theory, the next step is to establish a plan of action to resolve the issue.

Troubleshooting Steps:

Identify the problem.

Establish a theory of probable cause.

Test the theory to determine the cause.

Establish a plan of action and implement the solution. (Correct step)

Verify full system functionality.

Document findings, actions, and outcomes.

Breakdown of Options:

A . Verify full system functionality -- Happens after implementing the solution.

B . Document the findings and outcomes -- Final step, happens after resolving the issue.

C . Establish a plan of action -- Correct answer. Comes immediately after confirming the cause.

D . Identify the problem -- First step, already completed.