CompTIA Exam 220-1102 Topic 2 Question 33 Discussion

Actual exam question for CompTIA's 220-1102 exam

Question #: 33
Topic #: 2

A user is unable to start a computer following a failed Windows 10 update. When trying to start the computer, the user sees a blue screen of death. Which of the following steps should a technician take to diagnose the issue?

APerform a safe mode boot.

BRun the System Restore wizard.

CStart the computer in the last known-good configuration.

DReset the BIOS settinqs.

Show Suggested Answer

Suggested Answer: A

Booting in safe mode is the initial step to diagnose a computer experiencing a blue screen of death (BSOD) following a failed Windows 10 update. Safe mode starts the computer with a minimal set of drivers and services, allowing troubleshooting and identification of the problematic software or driver causing the BSOD. This mode provides a safer environment to uninstall recent updates or drivers, perform system scans, and restore the system if necessary. Other options like System Restore wizard, last known-good configuration, and resetting BIOS settings may be subsequent steps but do not directly diagnose the issue as effectively as booting in safe mode.

by Denna at Jun 02, 2024, 01:56 PM

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Rosendo

7 months ago

As a tech support expert, I can say with confidence that the answer is B - run the System Restore wizard. Although, have you tried turning it off and on again?

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Elli

6 months ago

B) Run the System Restore wizard.

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Aretha

7 months ago

A) Perform a safe mode boot.

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Ena

7 months ago

Seriously, who even uses BIOS these days? Just throw the whole computer out and buy a new one. Problem solved!

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Herschel

7 months ago

C) Start the computer in the last known-good configuration.

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Ona

7 months ago

B) Run the System Restore wizard.

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Lizbeth

7 months ago

A) Perform a safe mode boot.

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William

8 months ago

Last known-good configuration? Nah, that's too old-school. Reset the BIOS settings - that's the modern way to go!

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Quentin

8 months ago

I think running the System Restore wizard is the way to go. It can roll back the system to a previous, working state before the failed update.

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Lindsay

7 months ago

C: Starting the computer in the last known-good configuration might also work.

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Hobert

7 months ago

B: I think running the System Restore wizard is the best option.

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Iluminada

7 months ago

A: Have you tried performing a safe mode boot?

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Zachary

8 months ago

I agree with Claribel. Running the System Restore wizard could also help in this situation.

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Claribel

8 months ago

I think the technician should perform a safe mode boot to diagnose the issue.

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Lizette

8 months ago

A safe mode boot should definitely be the first step to diagnose the issue. It's the quickest way to troubleshoot and see if the problem is software-related.

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