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CompTIA Exam 220-1102 Topic 1 Question 40 Discussion
Topic #: 1
A workstation does not recognize a printer. However, the previous day. the printer successfully received a job from the workstation. Which of the following tools should a technician use to see what happened before the failure?
When troubleshooting a printer that was previously working but is no longer recognized by a workstation, Event Viewer is the most appropriate tool to check for historical logs and events related to the printer and the system.
Option A: Performance Monitor Performance Monitor is used for monitoring system performance and resources in real-time and does not provide specific historical event logs related to device failures.
Option B: Devices and Printers Devices and Printers show the status and properties of connected devices but do not provide a historical log of events or errors.
Option C: Task Scheduler Task Scheduler manages and monitors scheduled tasks but does not log hardware events or errors.
Option D: Event Viewer Event Viewer logs system events, including errors, warnings, and information related to hardware and software. It is ideal for checking what happened prior to the printer failure.
CompTIA A+ 220-1102 Objective 3.1 (Troubleshoot common Windows OS problems), particularly using Event Viewer for diagnosing issues.
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