CompTIA Exam 220-1101 Topic 10 Question 10 Discussion

Actual exam question for CompTIA's 220-1101 exam

Question #: 10
Topic #: 10

[All 220-1101 Questions]

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

ADetermine a plan of action to resolve the problem.

BRun antivirus software to remove the virus from the computer.

CAsk the user about the symptoms the computer is experiencing.

DMake a backup of the user's data on an external drive.

Show Suggested Answer

Suggested Answer: C

by Eden at Jan 09, 2023, 12:49 PM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

5 hours ago

I agree with Ruthann. Running antivirus software may not be effective if we don't have a plan.

upvoted 0 times

...

7 days ago

I think the first step should be to determine a plan of action.

upvoted 0 times

...