CompTIA Exam 220-1002 Topic 5 Question 29 Discussion

Actual exam question for CompTIA's 220-1002 exam

Question #: 29
Topic #: 5

A user calls the help desk to report issues with multiple pop-ups and degraded PC performance. The user is out of the area, and assistance can only be provided remotely. Which of the

following steps should a technician perform?

AEstablish a remote connection, install free third-party malware software, scan the machine for malware, and restart the machine.

BExplain the steps to access safe mode with networking, establish a remote connection, run approved malware tools, and restart the machine.

CEstablish a remote connection, install a free third-party backup tool, back up the user's software, and instruct the user on how to reinstall Windows.

DExplain the steps to access safe mode with networking, set a restore point, run company-approved malware tools, and restart the machine.

Show Suggested Answer

Suggested Answer: D

by Filiberto at May 04, 2022, 01:25 AM

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