CompTIA Exam 220-1002 Topic 17 Question 20 Discussion

Actual exam question for CompTIA's 220-1002 exam

Question #: 20
Topic #: 17

A technician encounters a previously unidentified issue The technician conducts some research, finds a solution, and resolves the issue. According to best practices, which of the following should the technician do so the issue can be addressed if it is encountered again?

AInform the immediate supervisor about the findings.

BEmail all the other technicians to explain the problem and resolution.

CEnter the resolution in the ticket and close it.

DAdd the findings to the knowledge base

Show Suggested Answer

Suggested Answer: D

by Joesph at May 04, 2022, 01:47 PM

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