CIW Exam 1D0-61C Topic 3 Question 23 Discussion

Actual exam question for CIW's 1D0-61C exam

Question #: 23
Topic #: 3

Gwen works for a small company where she has been asked to find a cost-effective option for providing comprehensive customer service. The finance, technical support, sales and customer service departments all need to share information about their customers. Gwen is considering adoption of a customer relationship management (CRM) application. Which of the following would be the most cost-effective solution?

AShe can purchase a new server, then create and maintain the CRM in-house.

BShe can outsource all customer service so the company can focus on product development.

CShe can contract with a cloud service provider to host the CRM that her company's employees can access.

DShe can hire a programmer to develop and maintain the CRM specific to her company's needs, then have a service provider host the application.

Show Suggested Answer

Suggested Answer: C

by Rory at May 09, 2022, 05:21 AM

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